Dear guests and visitors
Due to the current situation regarding the Coronavirus unfortunately our tourist offices at the railway station in Lucerne and on Seestrasse 5 in Weggis remain closed until june 8. We are not able to receive visitors.
You can contact us by phone, e-mail and chat:
Switchboard: phone +41 (0)41 227 17 17, e-mail: email@example.com
Chat on our website www.luzern.com Monday to Friday from 8.30 am to 5.00 pm
To contact a member of the head office team please use the direct phone numbers.
There are restrictions affecting foreigners travelling to Switzerland. These restrictions will be eased progressively from May 11, 2020. There are no travel restrictions in Lucerne or within the Lake Lucerne Region. Public transport services operate according a reduced schedule.
Tourist information offices:
The tourist information offices at Lucerne railway station and in Weggis are closed.
Public and private city and themed tours:
There will be no guided city or themed tours taking place until June 8.
SBB (Swiss Federal Railways)/National public transportation system:
The gradual reinstatement of regular public transport timetables began on April 27, 2020. International services have been suspended. Some cross-border regional connections are still running. Please check the online timetable shortly before starting any journey. The timetable will be updated by 8 p.m. to provide information about services the following day. As far as the use of public transport is concerned, the FOPH's hygiene regulations should be followed.
The S44 and S55 lines, as well as the Lucerne – Engelberg ski and hiking express, group trips, historic and extra trips are cancelled. Other trains are running according to a modified timetable. The Bistro at the Luzern-Interlaken Express is closed until April 26. Please refer to the online timetable before starting any journey. Details: www.zentralbahn.ch
Schifffahrtsgesellschaft des Vierwaldstättersees (SGV)/Navigation Company on Lake Lucerne:
The Operation of the Lake Lucerne Navigation Company (SGV) is suspended until at least the end of May 2020. The planned start of the spring timetable on April 18, 2020 has been postponed indefinitely. Further information on www.lakelucerne.ch.
A taxiboat service is available between Treib and Brunnen, phone +41 79 445 87 73. Due to the cancellation of ship services between Brunnen and Treib, a minibus (12 seats) will operate as a substitute on the route Seelisberg – Flüelen from March 20, 2020. Please check fare conditions and timetable here (only available in German).
Buses in Lucerne:
The buses will be running according to a reduced timetable from Monday, March 23, 2020. From Monday to Saturday, please refer to the Saturday timetable and check the online schedule. The buses will be running according to timetable on Sundays and public holidays. Please buy the tickets for buses at the ticket machines, at the counter or via mobile app. There are no ticket sales on the buses. The «Nachtstern» lines are suspended.
Hotels are still allowed to remain open, however, certain establishments are closed due to the current situation. Information and bookings: www.luzern.com/hotels or directly at the hotels. A list of open hotels can be found here.
Restaurants, Bars, Cafés:
Restaurants, bars and cafés etc. are permitted to resume their operations from May 11, providing they follow the defined protective measures. Takeaway establishments, meal delivery services, grocery stores and restaurants for hotel guests still remain open.
Mountain railways and cableways:
The operation of all mountain railways is suspended until June 8, 2020. For details regarding specific mountain railways please refer to their websites.
Cultural and sport events and locations:
(For details please refer to the websites)
Questions on the Coronavirus / Covid-19 in Switzerland:
www.bag-coronavirus.ch, phone +41 58 463 00 00, daily 24 hours
FAQ on Switzerland’s immigration regulations: