Coronavirus (COVID-19)

Tourist Information closed

Dear guests and visitors

Due to the current situation regarding the Coronavirus unfortunately our tourist offices at the railway station in Lucerne an on Seestrasse 5 in Weggis remain closed until further notice. We are not able to receive visitors.

You can talk to us by phone, e-mail and chat:

Switchboard: phone +41 (0)41 227 17 17, e-mail: luzernluzern.com

Chat on our website www.luzern.com from Monday to Friday from 8.30 am to 5.00 pm

To contact a member of the head office team please use the direct phone numbers.

General information: www.luzern.com
Hotel bookings: www.luzern.com/hotels
City tours: www.luzern.com/fuehrungen

Follow us on Facebook and Twitter: @ilovelucerne

General Information

  • The Swiss government announced a countrywide ban on gatherings of more than five people in public spaces. For groups up to 5 persons there has to be a space of 2 meters between the persons.
  • Controls are currently being conducted at the borders with Italy, Germany, France and Austria. Only Swiss citizens, individuals with a residence permit and individuals travelling to Switzerland for professional reasons are allowed to enter the country. Transit traffic remains permitted.
  • As of March 17, the Federal Council has banned public and private events. This arrangement applies until April 19, 2020.
  • Restaurant establishments, bars and cafés remain closed. The ban does not apply to takeaway establishments, meal delivery services and restaurants for hotel guests.
  • All shops and markets remain closed, excluding shops selling food and goods for basic needs
  • Entertainment and leisure establishments are closed; namely museums, libraries, cinemas, concert venues, theatres, casinos, sports centres, fitness centres, swimming pools, wellness centres/spas, ski resorts, botanical gardens, zoos and wildlife parks
  • Post offices, railway stations, banks, pharmacies, drugsotres and healthcare facilities remain open.
  • For further information on the situation in Switzerland please visit: www.bag-coronavirus.ch

Information on attractions and events in Lucerne and in the Lake Lucerne Region:

Travel restrictions:
There are restrictions affecting foreigners travelling to Switzerland. There are no travel restrictions in Lucerne or within the Lake Lucerne Region. Public transport services operate according reduced timetables.

Tourist information offices:
The tourist information offices at Lucerne railway station and in Weggis are closed.

Public and private city and themed tours:
There will be no guided city or themed tours taking place until the end of April.

SBB (Swiss Federal Railways)/National public transportation system:
Switzerland’s entire public transportation system will be subject to a significant service reduction from Thursday, March 19, 2020. Trains will only run to the border stations. Expect cancellations, missed connections and delays on the entire national and international network. Please check the online timetable before starting any journey. The timetable will be updated by 8 p.m. to provide information about services the following day. As far as the use of public transport is concerned, the FOPH's hygiene regulations should be followed.

The S44 and S55 lines, as well as the Lucerne – Engelberg ski and hiking express, group trips, historic and extra trips are cancelled. Other trains are running according to a modified timetable. The Bistro at the Luzern-Interlaken Express is closed until April 26. Please refer to the online timetable before starting any journey. Details: www.zentralbahn.ch

Schifffahrtsgesellschaft des Vierwaldstättersees (SGV)/Navigation Company on Lake Lucerne: 
From Wednesday, March 25, 2020 until Saturday, March 28, 2020, only the early morning courses 901 to 904 will run, any other course will be cancelled. The on board gastronomy is suspended. From Saturday, March 28, 2020 the Lake Lucerne Navigation Company (SGV) will completely discontinue its scheduled services. This applies until further notice. The planned start of the spring timetable on April 18, 2020 will be postponed indefinitely. All culinary cruises are cancelled until at least April 30, 2020. Private or business events on the ships will also not take place until further notice. More information on www.lakelucerne.ch

Due to the cancellation of ship service between Brunnen and Treib, a minibus (12 seats) will operate as a substitute on the route Treib – Seelisberg – Flüelen from March 20, 2020. Please check fare conditions and timetable here (only available in German).

Buses in Lucerne:
The buses will be running according to a reduced timetable from Monday, March 23, 2020. From Monday to Saturday, please refer to the Saturday timetable and check the online schedule. The buses will be running according to timetable on Sundays and public holidays. Please buy the tickets for buses at the ticket machines, at the counter or via mobile app. There are no ticket sales on the buses.

Hotel accomodation:
Hotels are still allowed to remain open, however, certain establishments are closed due to the current situation. Information and bookings: www.luzern.com/hotels or directly at the hotels.

Restaurants, Bars, Cafés, Nightclubs:
Restaurant establishments, bars, cafés, nightclubs etc. will remain closed until April 19. This ban does not apply to takeaway establishments, meal delivery services and restaurants for hotel guests.

Mountain railways and cableways:
Mt. Pilatus railway, cableways and restaurants will remain closed until further notice.
The Titlis cablecars remain closed until further notice.
Rigi Railways: The Vitznau-Rigi Kulm cogwheel railway runs to Staffelhöhe. The Arth-Goldau-Rigi Kulm cogwheel railway and the Kräbel-Rigi Scheidegg aerial cableway have limited service. The tourist information at Rigi Kaltbad is closed. Details: www.rigi.ch.
For details regarding other mountain railways and cableways please refer the websites.

Ski areas:
The ski areas have ended their winter season and are closed.

Cultural and sport events and locations:
(For details please refer to the websites)

  • Lucerne Theater: The performances are cancelled until April, 30.
  • The Fumetto int. Comics Festival 2020 is cancelled.
  • Lucerne Festival: All events of the spring weekend TEODOR are cancelled. (Ticket refund: www.lucernefestival.ch)
  • The Luzerner Stadtlauf (city run on April 25) is cancelled.
  • KKL Luzern: Several events are cancelled or postponed.
  • The Swiss Museum of Transport remains closed until further notice.
  • The Nature Reserve and Wildlife Park Goldau remains closed until further notice.
  • The Historisches Museum Luzern (Historic Museum), the Kunstmuseum Luzern (Museum of Art), the Boubaki Panorama are open (with restrictions).
  • The Hans Erni Museum is closed.
  • Several museums have cancelled events or are closed (details on the websites).
  • The Bourbaki cinema (and the restaurant) is closed.
  • Die Lucerne Ragatta on lake Rotsee is cancelled.
  • The Museggmauer (town wall) ist closed until April 19.

Questions on the Coronavirus / Covid-19 in Switzerland:
www.bag-coronavirus.ch, phone +41 58 463 00 00, daily 24 hours