Terms and Conditions (T&Cs)

These Terms and Conditions (hereinafter referred to as “T&Cs”) govern the contractual relation­ship between customers and Luzern Tourismus LT AG with its registered office at CH-6002 Lucerne, Bahnhofstrasse 3 (hereinafter referred to as “Lucerne Tourism”) concerning services provided for a fee or free of charge for which Lucerne Tourism is itself named as the pro­vider/organiser (e.g. city tours, package offers, drinks receptions/programmes for visitors in Weggis and Vitznau, etc.). Customers must accept these Terms and Conditions when they place an order. The details are regulated in Section 3 below.

If Lucerne Tourism is arranging third-party services for customers as an intermediary (e.g. hotel reservations, venues for events, tickets for excursions or events, bookings for Vitznau Fortress, etc.), the contract shall be concluded directly between customers and the relevant third party. Although the order process may be handled by Lucerne Tourism, the contractual relationship shall still be between customers and the third party in this case. The terms and conditions of the relevant service provider mentioned explicitly with the offers shall always apply. The details are regulated in Section 4 below.

Lucerne Tourism operates the websites www.luzern.com, www.ltnet.ch, www.weggis-vitznau.ch and www.lichtfestivalluzern.ch and offers its own services there. The site also allows third parties to offer their services. The general data protection provisions at www.luzern.com/privacyprotection apply.

Lucerne Tourism takes all possible care to ensure the reliability of the information published on its websites. However, it explicitly provides no warranty in respect of the accuracy, reliability or completeness of the information. Furthermore, Lucerne Tourism cannot accept any responsibil­ity to the effect that the functions on the website will not be interrupted or that the server is free from harmful contents. All liability of Lucerne Tourism as a result of access to the elements of the websites or use thereof is hereby excluded.

Lucerne Tourism is neither responsible nor liable for the content or effective operation of linked third-party websites. The organisation has no influence on the content of these sites. Customers consult these websites at their own risk. The relevant conditions of use, general terms and con­ditions and data protection provisions of the linked website apply.

Access to the “Free WiFi – LUZERN.COM” WiFi network operated by Lucerne Tourism in Lu­cerne City is governed by the “Free WiFi – LUZERN.COM conditions of use”. These conditions of use apply to the use of free WiFi access and supplement these Terms and Conditions (T&Cs) of Lucerne Tourism.

If Lucerne Tourism is named as the organiser of offers such as city tours, packages or visitor programmes, the contract shall be concluded between customers and Lucerne Tourism in ac­cordance with the following arrangements.

The offers on the websites or in other means of communication used by Lucerne Tourism are non-binding invitations to make an offer. By placing an order (in writing, by e-mail, by telephone or by sending off the completed input form), customers make Lucerne Tourism a binding offer to conclude a contract and accept the T&Cs of Lucerne Tourism and the cancellation conditions. If receipt of the order is subsequently confirmed to customers (by telephone, in writing, by sending an e-mail or in an automated message), this order confirmation does not yet constitute ac­ceptance of the offer. The contract will not be concluded with binding effect until Lucerne Tour­ism has accepted customers’ offers and explicitly confirmed the order. Lucerne Tourism con­firms the order, and therefore concludes the contract, with its confirmation e-mail. If customers have only sent an invitation to make an offer by telephone, in writing, by e-mail or by sending off the completed input form, Lucerne Tourism’s reply shall constitute the binding offer to conclude a contract. In this case, the contract will not be concluded until customers have explicitly accepted the offer.

Lucerne Tourism undertakes to perform the services covered by the contract correctly. How­ever, customers should be aware that it is not always possible to wait if participants are late for the events offered. This in no way constitutes a failure on the part of Lucerne Tourism to per­form the contract adequately. If, after the conclusion of the contract, the service becomes impossible due to reasons for which Lucerne Tourism is solely responsible or is cancelled by Lucerne Tourism, payments already made by customers shall be refunded. Any outstanding claims of Lucerne Tourism against customers arising from the cancelled reservation shall be rescinded.

If the service becomes impossible due to reasons for which Lucerne Tourism is not responsible (e.g. force majeure etc.) and is therefore cancelled by Lucerne Tourism, Lucerne Tourism shall be under no obligation to issue a refund. The cancellation conditions below apply to the financial consequences if customers cancel a service. Customers are informed about and accept the cancellation conditions when they place an order.

In the cases mentioned in this section where it is named as the organiser/provider, Lucerne Tourism shall only be liable for intent and gross negligence. Liability for moderate and minor negligence as well as for auxiliaries is excluded. Lucerne Tourism shall not be liable if custom­ers or third parties are at fault. Liability for loss of profits or for other direct or indirect conse­quential damage is excluded. Furthermore, liability as a result of access to elements of the website www.luzern.com or use thereof is excluded. Customers are themselves responsible for the secure storage of valuables during events or­ganised by Lucerne Tourism.

The sale of merchandise by Lucerne Tourism is based exclusively on the provisions of the Swiss Code of Obligations regarding sale (Art. 184 et seq. CO).

3.6.1a   Private group tours

Payment is made by credit card (Visa or MasterCard) or cash in Swiss francs or euros at the time of the tour. The issuing of an invoice incurs a charge of CHF 20. Lucerne Tourism reserves the right to request a deposit for confirmed services. All prices are in Swiss francs and include mandatory VAT. Conversion into euros is performed at the current daily rate.

Lucerne Tourism reserves the right to cancel group tours due to force majeure. If this happens, customers shall be entitled to an exchange or refund. This remains subject to the regulations specified separately in Section 3.6.3.

3.6.1b   Public tours

Tickets for public tours can be paid for at the Tourist Information office. The Tourist Information office accepts cash, credit card, voucher or EC card payments. Alternatively, tickets can be purchased online at www.luzern.com using a credit card. All prices are in Swiss francs and in­clude mandatory VAT. Conversion into euros is performed at the current daily rate.

All tickets are non-refundable. Lucerne Tourism reserves the right to cancel public tours if the minimum number of participants is not met or due to force majeure. If this happens, customers shall be entitled to an exchange or refund.

Lucerne Tourism may request a credit card to guarantee payments whenever customers make a binding reservation.

The following costs shall be invoiced if customers cancel a reservation:

• No-show of the group: 100% of the costs
• Cancellation within 24 hours of the tour: 100% of the costs
• Cancellation between 1 and 30 days of the tour: administrative charge of CHF 90.00
• Cancellation 31 days or more before the tour: no charge

Confirmed services provided by partner businesses (aerial cableways, restaurants, etc.) are subject to the terms of those businesses. Any cancellation costs will be passed on directly with no surcharge.

In the event of a delay, the duration of the tour will be shortened by the amount of time spent waiting or the delay. Our guides will wait for a maximum of 35 minutes at the tour location. After they have waited for 35 minutes without customers arriving, Lucerne Tourism may call off or cancel the booked tour. Arriving more than 35 minutes late shall be deemed to be a no-show. No costs will be refunded.

A tour may be changed due to unforeseeable circumstances. If this happens, Lucerne Tourism shall endeavour to find an equivalent substitute or another suitable solution.

In the event of force majeure, official measures, accidents, technical defects, etc., Lucerne Tourism may cancel a tour and refund the amount already paid.

An offer is considered a package offer if accommodation (for at least one night) is offered in combination with another tourist service for an overall price (e.g. the Yoga meets Weggis pack­age).

With a package offer, the total amount for all services is paid directly at the accommodation. Prices are in Swiss francs and include VAT. The statutory local taxes, accommodation charges and, if applicable, resort taxes per person per night shall be added to the price for an overnight stay and are not included in the price given.

As the party entering into the contract with customers, only the third parties shall be responsible for the performance of the contract. The third parties’ contractual terms and cancellation condi­tions shall apply. Lucerne Tourism provides no warranty whatsoever in respect of the correct performance of the contract by the third parties. Any complaints shall be addressed solely to the third parties without delay.

Customers are responsible for taking out cancellation cost insurance.

The package offer may be changed due to unforeseeable circumstances. If this happens, Lu­cerne Tourism shall work with the third-party provider to do its best to find an equivalent substi­tute or another suitable solution. In the event of force majeure (natural disasters, unrest, strikes, etc.), official measures, accidents, technical defects, etc., Lucerne Tourism or the third-party provider may cancel the offer. If the offer is cancelled by Lucerne Tourism or the third-party provider before customers start their trip, the package offer price already paid shall be refunded to them.

If the package offer does not correspond to what was agreed in the contract or if it results in a loss, customers must complain to the service provider in question about the relevant shortcom­ing or loss immediately. If no suitable solution could be found with the service provider at the time and, therefore, the shortcoming was not or only inadequately rectified, a corresponding written complaint is to be submitted to Lucerne Tourism no more than 30 days after the end of the offer agreed in the contract. If no complaint is made to the service provider at the time and the deadline for submitting a written complaint to Lucerne Tourism is not met, all claims shall lapse.

If Lucerne Tourism is arranging third-party services as an intermediary (e.g. hotel rooms, trans­fers, accompanying programmes, tickets for excursions, etc.), the contract concerning the con­tent of the service provided by the third party shall be concluded between customers and the relevant organiser. Lucerne Tourism shall not be a party to the contract. The third-party services shall be subject to the contractual terms of the service provider.

Third-party offers on the websites or in other means of communication used by Lucerne Tourism are invitations to customers to make an offer. By placing an order (in writing, by e-mail, by tele­phone, by sending off the completed input form or by purchasing at the counter), customers make the third party a binding offer to conclude a contract and accept the T&Cs of Lucerne Tourism and the T&Cs and cancellation conditions of the third party. If receipt of the order is subsequently confirmed to customers (by telephone, in writing, by sending an e-mail or in an automated message), this is a confirmation of receipt and order confirmation but does not yet constitute acceptance of the offer. The contract with the third party will not be concluded until the third party has accepted customers’ offers and explicitly confirmed the order. The order is usually confirmed in writing. If customers have only sent a non-binding invitation to make an offer for a service provided by a third party by sending off the completed input form, the reply received shall constitute the bind­ing offer to conclude a contract with the third party. In this case, the contract with the third party shall be concluded when customers explicitly accept the offer.

As the party entering into the contract with customers, only the third party shall be responsible for the performance of the contract. The third party’s contractual terms shall apply. Lucerne Tourism provides no warranty whatsoever in respect of the correct performance of the contract by the third party. Any complaints shall be addressed solely and directly to the third party with­out delay. In the event of a cancellation, the T&Cs and cancellation conditions of the third party shall ap­ply.

Lucerne Tourism shall never be liable for damage or loss suffered by customers in connection with the service provided by the third party. Any claims for compensation are to be addressed directly to the third party.

Unless otherwise agreed by the parties in a specific case, selected debit and credit card pay­ments as well as cash payments made in person in Swiss francs and euros shall be accepted. Lucerne Tourism reserves the right to issue an invoice for confirmed services in advance. All prices are in Swiss francs and include mandatory VAT. Conversion into euros is performed at the current daily rate.

Data protection with regard to use of the free WiFi network «Free WiFi – LUZERN.COM» oper­ated by Lucerne Tourism in Lucerne City is governed in Section 9 Data processing of the «Free WiFi – LUZERN.COM» conditions of use. These conditions of use form the framework for the free WiFi access and supplement these Terms and Conditions (T&Cs) of Lucerne Tourism. The conditions of use can be viewed here: www.luzern.com/freewifi.

Should a provision of these Terms and Conditions be invalid, whether in whole or in part, it shall be replaced with an equivalent provision which comes as close as possible to the commercial value of the invalid provision. The validity of the remaining provisions shall not be affected.

These T&Cs were last updated on the 11. October 2019. Lucerne Tourism reserves the right to amend these T&Cs at any time. The applicable version is published at www.luzern.com and applies to orders made from the publication date. The version of these T&Cs which applies at the time of the order shall be binding.

Swiss law shall apply exclusively to the contractual relationship between customers and Lu­cerne Tourism. Subject to a mandatory place of jurisdiction, the courts at the registered office of Lucerne Tourism shall have jurisdiction over disputes between customers and Lucerne Tourism.